1. Introduction

Hopsworks AB (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you use the Hopsworks Managed platform (“Service”).

2. Information We Collect

Account Information:

Name, email address, company information, and authentication data provided during registration.

Usage Data:

Information about how you use our Service, including cluster resources, feature usage, API calls, and performance metrics.

Technical Data:

IP addresses, browser type, device information, log files, and cookies for service operation.

Customer Data:

Data you upload, process, or store using our Service. We process this data solely to provide the Service and do not access it for any other purposes.

3. How We Use Your Information

We use your information to:

• Provide and maintain our Service

• Process billing and payments

• Communicate with you about your account and service updates

• Provide customer support

• Improve our Service and develop new features

• Comply with legal obligations

• Ensure security and prevent fraud

4. Information Sharing

We do not sell your personal information. We may share information in these limited circumstances:

• With service providers who assist in operating our Service (Stripe, Auth0, AWS)

• When required by law or to protect our rights

• In connection with a merger, sale, or transfer of assets

• With your explicit consent

5. Data Security

We implement industry-standard security measures to protect your data, including encryption in transit and at rest, access controls, regular security assessments, and compliance with relevant security frameworks. However, no internet transmission is completely secure.

6. Data Retention

We retain your personal information for as long as necessary to provide the Service and comply with legal obligations. Customer data is retained according to your account settings and service usage. You can delete your data through the Service or by contacting us.

7. International Data Transfers

Your data may be transferred to and processed in countries outside the European Economic Area. We ensure appropriate safeguards are in place, including Standard Contractual Clauses where applicable. See our Data Processing Agreement for details.

8. Your Rights

Under applicable data protection laws, you have the right to:

• Access your personal information

• Correct inaccurate data

• Delete your personal information

• Restrict processing of your data

• Data portability

• Object to processing

• Withdraw consent where applicable

9. Cookies and Tracking

We use cookies and similar technologies to provide and improve our Service. These include essential cookies for authentication and service functionality, as well as analytics cookies to understand usage patterns. You can control cookie preferences through your browser settings.

10. Children's Privacy

Our Service is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware of such data, we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes via email or through the Service. Your continued use of the Service after changes become effective constitutes acceptance of the updated policy.

12. Contact Us

For privacy-related questions or to exercise your rights, contact us at:

Hopsworks AB

Data Protection Officer

Åsögatan 119

116 24 Stockholm, Sweden

Email: info@hopsworks.ai

Subject: Privacy Policy Inquiry

This Privacy Policy is governed by Swedish data protection law and the General Data Protection Regulation (GDPR) where applicable.